Policies

Refund & Replacement Policy

Refunds & replacements

Refunds

• All sales are final. Once your login or access has been delivered, we do not give refunds.
• If we can’t deliver your order after you pay, you get your money back in full.

Working guarantee

• Every product has a working guarantee for its full plan: 1 month on a 1-month plan, 3 months on a 3-month plan, 6 months on a 6-month plan, and so on.
• If your tool stops working during your plan, we will fix it or replace it as soon as possible.
• To claim, message us on WhatsApp with your order details and a screenshot of the problem.

When the guarantee no longer applies

• You change the password or email of an account we provided.
• You share your login with other people.
• The account is banned because the tool’s own rules were broken.
• You remove members or change team or plan settings we asked you not to touch.

Terms & Conditions

Terms of service

About Tools Hub

• Tools Hub sells digital tool subscriptions in Pakistan at affordable rates.
• We are an independent seller and are not affiliated with or endorsed by Surfshark, OpenAI, Canva, CapCut, Grammarly, YouTube or any other brand we sell. All product names and logos belong to their owners.

Orders & payment

• All orders are placed on WhatsApp.
• We accept JazzCash and Easypaisa. Your order is confirmed once we receive your payment screenshot.
• Prices are in Pakistani Rupees (PKR) and may change. Some products, such as Grammarly Premium, are priced on request.

Delivery

• Most orders are delivered on WhatsApp within 30 minutes after payment is confirmed. Surfshark usually arrives in 5–10 minutes.
• Delivery times are a target, not a guarantee. They can vary with the time of day and the product, but we always deliver as fast as we can.

Plan types

• Some plans are shared (semi-private), such as ChatGPT Plus. Shared plans may have usage limits set by the tool.
• Canva Pro is an educational version with all AI features working.
• Plan types are shown on each product. Please read them before you order.

Your responsibilities

• Keep the login details we give you as they are, and do not share them.
• Use each tool according to its own rules.
• Features are controlled by the tool’s company and may change at any time. If a change stops your tool from working, our working guarantee still applies.

Changes to these terms

• We may update these terms. The latest version is always on this page.

Privacy Policy

Your privacy

What we collect

• Your name and WhatsApp number.
• Your email address, if a tool needs it for activation.
• Your order details and payment screenshot.

How we use it

• To deliver your order and give you support.
• To remind you before your plan expires.

What we never do

• We never sell your information.
• We only share your email with a tool when it is needed to activate your subscription.

Customer reviews

• We only show a customer’s chat screenshot as a review with their permission.
• Phone numbers and profile photos are always blurred.

Your choices

• Message us on WhatsApp any time to ask what we hold about you or to have it deleted.